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Explore our fashion-forward refund and returns policy to shop with confidence. Our hassle-free process ensures your satisfaction is guaranteed. Refund & Return Policy If you recieve a product that is not as described we will replace the item or refund the purchase price. You must claim your refund 7 days from when your items are recieved. Please email us at contactkizim@gmail.com (or use the option at the bottom of the page) within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to items which tags have been removed, have been used, washed or damaged after delivery. All products must be returned in their original condition. If item is faulty due to our manufacture we will cover the shipping costs once we recieve the item and will send a refund for postage. If return is a change of mind we will refund the item cost, return shipping is to be paid by the buyer. Sale items can only be exchanged, not refunded. Canceling an Order: To cancel an order please contact us as soon as possible and we will arrange this if the order has not yet been shipped.

Get in touch with KIZIM, your fashion destination. Our 'Contact Us' page provides all the information you need to reach out and connect with us. Contact KIZIM Please feel free to get in touch with KIZIM through contactkizim@gmail.com , Instagram, Facebook, or through our website with enquiries, suggestions or feedback. We deeply value our customers and strive to deliver the best possible service. Subscribe for New Arrivals and Specials Submit Thank you for submitting!

We ship Australia wide, Free delivery on orders over $110 or for certain postcodes (VIC only): 3047​ 3048 3059 3061 3062 Otherwise $10 regular post and $15 express. International shipping: Flat rate of $30(changes in currency will be adjusted at checkout) Free shipping for order over $250 Delivery times may vary depending on country/location. Please allow 10-20 business days. Feel free to contact us if orders take longer than 20 business days. Shipping Free pick-up (Campbellfield, VIC). Follow prompts in checkout for further details. Australia wide shipping: FREE DELIVERY on orders over $110AUD for certain Postcodes (VIC only): 3047 3048 3059 3061 3062 Regular Post: $10AUD Express Post: $15AUD Once your order is processed items will be posted within 1-2 business days, excluding public holidays. *Orders may take 2-6 days for delivery depending on the delivery address. Please excuse some delay at sale times. International shipping: Flat rate of $30AUD (changes in currency will be adjusted at checkout) Free shipping for order over $250AUD Delivery times may vary depending on country/location. Please allow 10-20 business days. Feel free to contact us if orders take longer than 20 business days.